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Behavioral Health Services
Behavioral Health Services

Behavioral Health Quality Improvement Committee (BHQIC)

While the belief in recovery and wellness has grown and evolved in recent years, there is still much to be done in terms of improving the quality of the system in order to ensure the wellness and recovery of all clients served and to guarantee that their goals, aspirations, and desires are the primary drivers of every aspect of service delivery—in other words, to assure the consistent achievement of the agency’s stated mission for each and every client and ultimate realization of this overarching vision.

Group photo

AIM Statement

Use knowledge gained from routine monitoring of performance to identify opportunities for advancement of the agency mission and guide data-driven changes that:

  • Increase the percentage of clients served who achieve their self-defined hopes, dreams and life goals.
  • Assure culturally, ethnically and linguistically appropriate services are provided.
  • Optimize the rate/duration in which clients’ achieve these goals.

Goals

  • Increase consumer satisfaction
  • Increase efficiencies in administrative processes
  • Reduced rates of incidents, grievances, and other negative client outcomes
  • Reduced rates of hospitalization and 24-hour services, and use of emergency and urgent care services

Agenda & Minutes

BHQIC agenda & minutes 06.30.22
BHQIC agenda & minutes 12.07.22
BHQIC agenda & minutes 02.22.23
BHQIC agenda & minutes 06.14.23
BHQIC agenda & minutes 09.27.23

Documents

BQHIC Charter 08.02.23
Santa Clara County QAPI - FY22-23