Need help? Contact our team below:
Audits (Administrative & Chart Review)
Email: [email protected]
BHSD EHR Information (CCPs Only)
Email: [email protected]
BHSD EHR Information (County Only)
Email: [email protected]
BHSD Documentation Correction
[email protected]
For help to process errors made in Avatar that county needs to support with
BHSD-TSS
Email: [email protected] with "for HHS-BHS Triage" included in the subject line – For CCPs needing to open tickets with Netsmart
Phone: (408) 970-2222
CalAIM
Email: [email protected]
Phone: (800) 704-0900
Call Center
Email: [email protected]
Credentialing
Email: [email protected]
Phone: (408) 885-2221
DMC Site Certification
Email: [email protected]
HIMS
Email: [email protected] – For CCPs that see multiple MRNs for a single client and need to determine which MRN needs to be used
Invoices (Direct, Indirect, Cost-Based)
Email: [email protected]
MH Clinical Record Reviews; MH and SUTS Grievances, Appeals, State Fair Hearings; DHCS CAPS; Incident Reports; and Documentation Questions
Email: [email protected]
Phone: (408) 793-5894
MyAvatar Claiming (PCE and PCNX)
Email: [email protected]
PAVE
Email: [email protected]
Performance Measures
Timeliness (NACT and TDAT)
PIP(Program Improvement Project) including the Warm Hands Off Project
Email: [email protected]
Provider Manual
Email: [email protected]
Reporting Support
Email: [email protected]
Short Doyle/Medi-Cal Site Certification
Email: [email protected]
System Access Request
Email: [email protected]
Other inquiries
Email: [email protected]