Standards - Network Adequacy and Timely Access
This replaces BHSD Service Access policy 412-404 and SUTS P&P 2, 3, and 4
Service |
Timely Access Standards
|
Time & Distance Standards
|
---|---|---|
Mental Health Services, |
Within 10 business days from request to appointment |
15 miles or 30 minutes |
Psychiatry |
Within 15 business days from request to appointment |
15 miles or 30 minutes |
Outpatient Substance Use Disorder services, |
Within 10 business days from request to appointment |
15 miles or 30 minutes |
Opioid Treatment Programs |
Within 3 business days |
15 miles or 30 minutes |
Hospital |
N/A |
15 miles or 30 minutes |
Pharmacy |
Prior authorization: 24 hours |
10 miles or 30 minutes |