Cultural Competency and Non-Discrimination

Santa Clara Valley Health & Hospital System

Cultural Competency and Non-Discrimination​​

Policy & Procedure Manual (BHSD #7500)​ Click here to open the Policy in .pdf format

Table of Contents




Beneficiary. A Medi-Cal recipient who is currently receiving services from BHSD or a BHSD contracted provider.  

Provider. A person or entity who is licensed, certified, or otherwise recognized or authorized under state law governing the healing arts to provide specialty mental health services and who meets the standards for participation in the Medi-Cal program as described in California Code of Regulations, title 9, Division 1, Chapters 10 or 11 and in Division 3, Subdivision 1 of Title 22, beginning with Section 50000. Provider includes but is not limited to licensed mental health professionals, clinics, hospital outpatient departments, certified day treatment facilities, certified residential treatment facilities, skilled nursing facilities, psychiatric health facilities, general acute care hospitals, and acute psychiatric hospitals. The MHP is a provider when direct services are provided to beneficiaries by employees of the Mental Health Plan.



Culturally and Linguistically Appr​​opriate Services (CLAS) What, Why and How

National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care

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