Reference:

• The Americans with Disabilities Act of 1990
• 28 CFR Part 35 Nondiscrimination on The Basis of Disability in State and Local Government Services §§35.101-Appendix C.
• 36 CFR Parts 1193 and 1194. Information and Communication Technology (ICT) Standards and Guidelines
• 42 CFR §438.3(d) Standard Contract Requirements
• 42 CFR §438.10 Information Requirements
• 42 CFR §438.100 Enrollee Rights and Protections
• 42 CFR §438.102 Provider-enrollee communications.
• 42 CFR §438.114 Emergency and Post Stabilization Services
• 42 CFR §§438.400 -§438.424 Grievance and Appeal System
• 42 CFR §§ 438.206-210 MCO, PIHP, PAHP Standards
• 45 CFR §164. Security and Privacy
• 42 CFR Part 2. Confidentiality of Substance Use Disorder Patient Records
• 2 CCR §§11135 - 11139.8. Discrimination
• 9 CCR §1810.410. Cultural and Linguistic Requirements
• 9 CCR §1810.360. Notification of Beneficiaries
• 9 CCR §§851-852 Informed Consent to Antipsychotic Medications and Maintenance of Records
• WIC §5325.1 Persons with Mental Illness Legal Rights and Responsibilities
• 412-014 Site Certification
• 412-313 Client Access to Records
• 412-319 Voter Registration
• BHSD Policy #11300 Providing Language Services
• BHSD Policy #12000 Beneficiary Problem Resolution Process
• BHSD Policy #11100.1 Advance Directives
• Santa Clara County Behavioral Health Services Department Cultural Competency Plan