Electronic Health Records

Avatar Implementation

    ProviderConnect Enterprise


    ProviderConnect NX


      MSO Claims


      Vendor Specific

      Need assistance?­­

      PCNX Login Access:
      [email protected]

      • New staff PCNX login
      • Access to county network not working
      • Practitioner Data Validation

      [email protected]

      • Status of credentialing application
      • Staff termination from a CCP
      • Performing practitioner not in Provider Credentialing report

      PCE/PCNX Support/Questions:
      [email protected]

      • General PCE/PCNX inquiry

      Document Correction:
      [email protected]

      • Request corrections to PCNX forms
      • Refer to Correction Documents

      CCP Claims Support:

      • Questions regarding claims
      • 837/835/EOB Questions

      [email protected]

      • Invoices
      • MH-91

      Site Certification:
      [email protected]

      • Moving Offices
      • NPI & State Code Changes

      Client Management – HIMS:
      [email protected]

        • Report duplicate MRNs to merge/delete
        • Refer to Correction Document - Delete/Merge Multiple MRNs

        Client Management – Call Center: 
        (800) 704-0900

        • Unable to locate client in PCNX
        • Refer to Correction Document - Client Not in PCNX

        PCNX Support:
        [email protected]
        (408) 970-2222

        • User unable to login to PCNX
        • System access errors
        • Refer to Provider Resources - Contact List
          or Unicare/PCNX Login Issues

        PCE Technical Support:

        • Issues that cannot be resolved by CCP or County

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