Electronic Health Records
Avatar Implementation
- Credentialing Steps Infographic
- SARF Completion Directions
- BHSD SARF 10/28/21
- BHSD Professional License Waiver Request Form 05/10/22
- BHSD Credentialing Request rev. 08/24/22
- BHSD CSCPPA Application Instructions 08/12/22
- BHSD CSCPPA Application Trainees, Intern, MHRS, and Paraprofessionals 08/12/22
- MHRS Application rev. 04/27/22
- Attachment A Remote Access 09/2010
- IT User Responsibility Statement 05/2020
- Termination Form 06/09/22
- Credentialing FAQs 01/28/22
Correction Documents
All Implementations:
- ALOC Final to Draft Override 01/27/22
- Client Missing MRN 08/24/22
- Client Missing MRN Template 08/24/22
PCE Implementation:
- Delete/Merge Multiple MRNs - PCE 03/09/22
- Incorrect Admission/Discharge or Mapping Error 07/28/22
- Order of Operations for Overlapping Service Programs in an Admission Program - PCE 07/15/22
- Unable to Map Clients 09/08/22
- Unable to Map Clients Template 09/08/22
PCNX Implementation:
- Delete/Merge Multiple MRNs - PCNX 03/09/22
- Edit Admission/Discharge rev. 08/08/22
- Order of Operations for Overlapping Service Programs in an Admission Program - PCNX 07/06/22
Supporting Documents
ProviderConnect Enterprise
ProviderConnect NX
General:
- CC Inbox - Accepting Referrals 01/28/22
- Diagnosis rev. 06/13/22
- Financial Eligibility 08/24/22
- Real Time Inquiry (270) Request 01/28/22
Mental Health:
- Admission rev. 06/13/22
- Admission Pre-Admit MH 07/19/22
- CSI Admission rev. 06/13/22
- CSI Assessment 01/28/22
- Discharge 01/28/22
- Wellness Groups CWS 07/11/22
- Stigma Trauma Group CWS 06/14/22
Substance Use Treatment:
- Admission - Pre-Admit SUTS 07/19/22
- ALOC - Assessment Level of Care 02/2022
- Discharge - SUTS 02/14/22
- Referral Disposition 02/2022
Manual Billing:
RR & FBRC:
MSO Claims
Need assistance?
PCNX Login Access:
[email protected]
- New staff PCNX login
- Access to county network not working
- Practitioner Data Validation
Credentialing:
[email protected]
- Status of credentialing application
- Staff termination from a CCP
- Performing practitioner not in Provider Credentialing report
PCE/PCNX Support/Questions:
[email protected]
- General PCE/PCNX inquiry
Document Correction:
[email protected]
- Request corrections to PCNX forms
- Refer to Correction Documents
CCP Claims Support:
[email protected]
- Questions regarding claims
- 837/835/EOB Questions
Client Management – HIMS:
[email protected]
- Report duplicate MRNs to merge/delete
- Refer to Correction Document - Delete/Merge Multiple MRNs
Client Management – Call Center:
(800) 704-0900
- Unable to locate client in PCNX
- Refer to Correction Document - Client Not in PCNX
PCNX Support:
[email protected]
- User unable to login to PCNX
- System access errors
- Refer to Provider Resources - Contact List
PCE Technical Support:
https://support.netsmartconnect.com/solutionsupport
- Issues that cannot be resolved by CCP or County