Electronic Health Records

Avatar Implementation

    ProviderConnect Enterprise

     

    ProviderConnect NX

     

    MSO Claims

    Need assistance?­­

    PCNX Login Access:
    [email protected]

    • New staff PCNX login
    • Access to county network not working
    • Practitioner Data Validation

    Credentialing:
    [email protected]

    • Status of credentialing application
    • Staff termination from a CCP
    • Performing practitioner not in Provider Credentialing report

    PCE/PCNX Support/Questions:
    [email protected]

    • General PCE/PCNX inquiry

    Document Correction:
    [email protected]

    • Request corrections to PCNX forms
    • Refer to Correction Documents

    CCP Claims Support:
    [email protected]

    • Questions regarding claims
    • 837/835/EOB Questions

    Client Management – HIMS:
    [email protected]

      • Report duplicate MRNs to merge/delete
      • Refer to Correction Document - Delete/Merge Multiple MRNs

      Client Management – Call Center: 
      (800) 704-0900

      • Unable to locate client in PCNX
      • Refer to Correction Document - Client Not in PCNX

      PCNX Support:
      [email protected]

      • User unable to login to PCNX
      • System access errors
      • Refer to Provider Resources - Contact List

      PCE Technical Support:
      https://support.netsmartconnect.com/solutionsupport

      • Issues that cannot be resolved by CCP or County

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