Electronic Health Records

Avatar Implementation

    ProviderConnect Enterprise


    ProviderConnect NX


    MSO Claims


    Vendor Specific

    Need assistance?­­

    PCNX Login Access:
    [email protected]

    • New staff PCNX login
    • Access to county network not working
    • Practitioner Data Validation

    [email protected]

    • Status of credentialing application
    • Staff termination from a CCP
    • Performing practitioner not in Provider Credentialing report

    PCE/PCNX Support/Questions:
    [email protected]

    • General PCE/PCNX inquiry

    Document Correction:
    [email protected]

    • Request corrections to PCNX forms
    • Refer to Correction Documents

    CCP Claims Support:

    • Questions regarding claims
    • 837/835/EOB Questions

    [email protected]

    • Invoices
    • MH-91

    Site Certification:
    [email protected]

    • Moving Offices
    • NPI & State Code Changes

    Client Management – HIMS:
    [email protected]

      • Report duplicate MRNs to merge/delete
      • Refer to Correction Document - Delete/Merge Multiple MRNs

      Client Management – Call Center: 
      (800) 704-0900

      • Unable to locate client in PCNX
      • Refer to Correction Document - Client Not in PCNX

      PCNX Support:
      [email protected]
      (408) 970-2222

      • User unable to login to PCNX
      • System access errors
      • Refer to Provider Resources - Contact List
        or Unicare/PCNX Login Issues

      PCE Technical Support:

      • Issues that cannot be resolved by CCP or County

      ©2023 County of Santa Clara. All rights reserved.